This morning our co-founder Ben Wagner joined Clarence Ford on Views and News on CapeTalk 567AM. They talked about why digital concierge services are set to be the big hospitality trend for 2027.
The idea is simple. Every hotel room and Airbnb already has a TV, and for most guests it’s the first screen they see when they walk in. VISTO turns that TV into an interactive concierge, so the help a guest would get from a great front desk is there in the room, at any hour.
From the comfort of the couch, guests can:
Find local recommendations: places to eat, things to do and what’s on nearby.
Make bookings using only the TV remote.
Order room service, even at places without a kitchen. Greenfish Sushi, for example, delivers straight to the door.
The stay doesn’t end when guests leave the room. VISTO Navigator carries their itinerary over to their phone, so their plans and recommendations go with them around town, with no app to download.
For hosts and hotels, that means guests who feel looked after, fewer late-night messages asking where to eat, and a modern experience that sets their property apart.
Five months in, VISTO is live in rooms from Phalaborwa to the Atlantic Seaboard, and we’re only getting started.
Listen to the full interview to hear Ben explain where hospitality is heading and how VISTO fits in.
Thank you to Clarence Ford and the CapeTalk team for having us! 🎧